Frequently Asked Questions

Dom is the translation of the word home in Bosnian, Croatian, Polish and Russian, and part of the translation in Slovak and Slovenian. We created Dom with the intent to instil feelings of protection and comfort which we associate with home. Whether you are using Dom in and around your home, or on the go, we want Dom to be that piece of home you have with you.

For every online sale, Dom will donate $1 to The SickKids Foundation to help SickKids continue to save lives, find new cures and provide world-class care. We believe that philanthropy is about giving back to the people and community around you in whatever way you can. That’s why we’re a proud member of the Upside Foundation.

We try our best to use clean, quality ingredients that hydrate, nourish and protect your skin. We break the formulas down for you here

Our sanitizer is free of silicon, phthalate, paraben and sulfate, and is never tested on animals. It is gluten free, vegan and organic.

Our bottles are created out of post-consumed recycled plastic.

Our formula is made with USDA/NOP certified organic ingredients. Our sanitizers are certified organic by OTCO.

We do and would love to discuss further with you. Share with our sales team your request and we will do our best to make it happen. Learn more here

You can enter a promo code in the discount code field on the checkout page. Only one promo code is allowed per order. Not working? Shoot us an email and we’ll look into it: info@athomewithdom.com.

When you place an order on our website, we begin processing your order immediately to make sure you get your delivery on time. Unfortunately, we are not able to cancel or change an order once it is submitted.

We currently accept Visa, Mastercard and American Express. We also offer PayPal.

When you place your order on our website, we will email you an order confirmation that will include a link to track the progress of your shipment. If you have any further questions, contact us at info@athomewithdom.com with your order number in the subject of your email.

We do not offer exchanges or returns.

Absolutely! Slide into our Instagram DMs or email our sales team: sam@athomewithdom.com. We would love to learn more about you and discuss product gifting opportunities. All of our collaborations are non-sponsored.

We custom created our formula with partners in Ontario.

Yes, the formula was created in 2020 and will expire in 2022.

CAD only at this time.

The idea of Dom came around in March of 2020, but fully started to blossom on May 1st, 2020 in Toronto, Ontario, Canada.

We want to save you the extra hassle at the store, which is why we partnered with Canada Post to ship Dom products right to your door.

Pre-sale items are items that have not yet arrived in our warehouse, but can be purchased and reserved in advance of their arrival. Once your order has been processed and prepared for shipment we’ll notify you with your tracking number and expected date of delivery. Delivery times are dependent on our shipping partner in your region.

An item on pre-sale has an estimated shipping period / date, which has the potential to change if the shipment encounters delays on the way to our warehouse. In the event that your shipment is delayed for any reason, we will let you know by email.